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GREAT GULF

Careers

All companies under the Great Gulf umbrella are united by one simple goal: the pursuit of greatness. It’s achieved daily with the passion and dedication of every partner and every person who works tirelessly to make us great – all while making it look easy. If you have what it takes to make great things happen, click the links below to consider our current job opportunities.  

At Great Gulf, we invite you to live greatly. For over 40 years, this guiding principle has helped us exceed customer expectations while embodying the spirit of innovation with each of our 50,000 plus homes.

IT Technical Support Technician

Reports to: Architect, IT Infrastructure

Location: 3751 Victoria Park Avenue

Overall responsibilities

The IT Technical Support Technician is responsible for analyzing, troubleshooting and resolving software, hardware and connectivity issues to various teams in a complex IT environment.

Position responsibilities

  • Analyze, troubleshoot and resolve software, hardware and connectivity issues in a complex, heterogenous IT environment.
  • Image and deploy assets to end users.
  • Understand and articulate root cause(s) on customer issues; proactively provide advice to prevent future service incidents.
  • Maintain internal inventory of software and hardware assets.
  • Keep knowledge base and process documentation up-to-date.
  • Manage the individual and team ticket queues.
  • User account management.
  • Other duties as required.

Qualifications

  • 2-4 years of consistent experience in IT deskside/desktop support, consisting of either refresh project support or break/fix support (combination of both is considered an asset).
  • Excellent Windows 10 and Microsoft Office Suite trouble shooting skills; hardware trouble shooting skills.
  • Excellent Apple Mac OS and Apps trouble shooting skills; hardware trouble shooting skills.
  • Mobile device deployment, support and trouble shooting skills.
  • Excellent attention to detail, customer service skills, ticket management/documentation skills, written and verbal communication skills.
  • Ability to work and collaborate with various team sections and groups.

Travel Requirements:                    Within GTA and surrounding areas

Would you be a great fit for this role? Apply below! Apply now

Please fill out the application below

We thank all interested candidates, however,
only applicants selected for an interview will be contacted.